Discuss MGMT 524 Capstone Case Study Henry Clements Car Rental Agency

MGMT 524 Capstone Case Study Henry Clements Car Rental Agency

 

Henry Clements Car Rental Agency

Directions: Carefully read through the following case study and answer all of the case study

questions. Include supporting calculations and screenshots. Save your document with an

appopriate file name.

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Henry Clements is a friend of yours who has a car rental agency in a major metropolitan area. Although his is an independent company, Henry works closely with three other independent companies in the metro area. They share information and each week they forecast the number of cars each will need the following week. Then, if needed, they will transfer cars between location on Sunday when none of the agencies are open. If they have to go and get a car during the week, it will cost $75 per car, considering the lost time and good will of making the customer wait. Moving on Sunday gives the customer the option to return the car to any of the four locations and it has allowed Henry and the other agencies access to extra cars to meet their needs. Everyone is happy with this arrangement.

Henry reviewed his company’s performance and he believes there is room for improvement. He has obtained records for the last three months. The data he collected are shown below. It is Friday and he has to input his forecast for the number of cars needed tomorrow. He knows you have been taking a class in Quantitative Analysis and has asked you to review his data and help with his forecast to determine what else he might to do increase his performance. As you discuss the situation with him, you learn that he wants to be able to meet the customers’ requirement for a vehicle 95% of the time. He says he rarely ever gets complaints if the exact model is not available, as long as he has a vehicle available, so he does not try to anticipate particular size or model requests and lets randomness take care of that. Weekly demand is as follows:

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Week

Demand

Week

Demand

1

126

7

243

2

200

8

167

3

243

9

131

4

167

10

208

5

132

11

251

6

211

12

171

In the past Henry has used the average number of cars as his basic number and adjusted to meet his goal of 95% service. He asks you about some other methods he has heard about. 1. What should his forecast be using this method? 2. What would the forecast be if he used regression analysis? 3. What about time-series forecasting? 4. What will you tell him about which is the best option?

Henry has two people who can check cars out for a rental. One works at the service counter and the other works in the office and can come out to help if needed. Henry has determined that people arrive following a Poisson distribution. Rentals average about 24 per day and the service person takes about 15 minutes to process a customer for a rental. Henry sees that the agent at the service counter in not busy all the time so he is contemplating not keeping the office person trained and leaving only the service counter person. 5. Is this a wise move? 6. What is the average time the customer takes from when he/she arrives until he/she has a car?

Currently, when the office person in serving customers, a second line forms in front of the counter. 7. Is that how Henry should set up the waiting area or is there a better way?

When a car is returned to his location, Henry has three employees who prepare the car for the next rental. As a car arrives, one of the employees takes the car and washes, cleans, vacuums, and inspects it, prepares the paperwork for the next rental, and returns the car to the lot. The employees each take a car in sequence. Henry has observed the process and has

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observed the time each takes to complete each step. The information about the times (in minutes) is as follow:

Employees

Wash

Vacuum

Inspect & Return

Beverly

22

13

11

Cameron

15

17

20

Tina

19

19

14

8. Is there is a better way to organize this part of the operations?

Each rental requires two agreement forms, one for when the car is checked out and one when it is checked in. Henry orders these forms from a local printer. The printer charges Henry $40 to set up the printer. The forms cost 50cents each. Because of the damage to the forms and the forms becoming obsolete, it cost Henry 25% to store the forms. The printer will only accept orders in multiples of 100. 9. If the three months of data collected and presented above is indicative of all demand, how many forms should Henry order?

The printer offers Henry a 10% discount if Henry orders 5000 or more form at a time. 10. Would this be advantageous to Henry? How much money would it save, if any?

Henry is now ready compute what do with the cars on Sunday. The other locations report the following on-hand and needed cars. Henry will have 150 cars on-hand Saturday night.

Location North

Location East

Location South

On-hand

165

160

200

Needed

195

160

190

Based on past experience, the cost to move cars is:

Between

And

Cost

Henry

Location North

$12

Henry

Location East

$22

Henry

Location South

$17

Location North

Location East

Discuss Social Performance Of Organizations

Assignment 1: Social Performance of Organizations

 

 

According to the textbook, the current world economy is increasingly becoming integrated and interdependent; as a result, the relationship between business and society is becoming more complex. Use the Internet to research one (1) of the following organizations:

 

  • De Beers Diamond Company
  • National Football League (NFL)
  • British Petroleum (BP)
  • National Rifle Association (NRA)

 

Write a six to eight (6-8) page paper in which you:

 

  1. Specify the nature, structure, types of products or service of your chosen organization, and two (2) key factors in the organization’s external environment that can affect its success. Provide explanation to support the rationale.
  2. Examine three (3) salient stakeholders of the chosen organization based on their key roles and relationships with the company.
  3. Suggest five (5) ways in which the primary stakeholders can influence the organization’s financial performance. Provide support for the response.
  4. Specify one (1) controversial corporate social responsibility concern associated with your selected organization.
  5. Assuming you are the leader of the most influential stakeholder group, outline a plan to form a stakeholder coalition to force the organization to address your chosen controversial issue. The plan should include the key steps that you would take to identify members for your coalition group, the major reasons why you believe that the particular target group can help you to accomplish your goal, and the method you would utilize to foster collaboration among the various groups you target.
  6. Assume the role as the leader of the most influential stakeholder group, and indicate three (3) potential challenges that you may face in encouraging stakeholders to form a coalition to help you achieve your goals. Suggest the significant steps that you would take in order to overcome these challenges that you have identified. Justify the response.
  7. Use at least four (4) quality references. Note: Wikipedia and other Websites do not qualify as academic resources.

 

Your assignment must follow these formatting requirements:

 

  • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
  • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

 

The specific course learning outcomes associated with this assignment are:

 

  • Analyze the relationship between business and society, and the ways in which they are part of an interactive system.
  • Recommend ways stakeholders can influence the destiny of both business and society.
  • Analyze the various primary and secondary stakeholder groups, their roles, and relationships.
  • Analyze the multiple environments of an organization.
  • Compare and contrast the concepts of corporate social responsibility, citizenship, and global citizenship.
  • Analyze ways ethical challenges affect the multiple functions of business.
  • Use technology and information resources to research issues in business and society.
  • Write clearly and concisely about business and society using proper writing mechanics.

 

Click here to view the grading rubric for this assignment.

Analyze the relationship between business and society, and the ways in which they are part of an interactive system.

Assignment 1: Social Performance of Organizations

 

 

According to the textbook, the current world economy is increasingly becoming integrated and interdependent; as a result, the relationship between business and society is becoming more complex. Use the Internet to research one (1) of the following organizations:

 

  • De Beers Diamond Company
  • National Football League (NFL)
  • British Petroleum (BP)
  • National Rifle Association (NRA)

 

Write a six to eight (6-8) page paper in which you:

 

  1. Specify the nature, structure, types of products or service of your chosen organization, and two (2) key factors in the organization’s external environment that can affect its success. Provide explanation to support the rationale.
  2. Examine three (3) salient stakeholders of the chosen organization based on their key roles and relationships with the company.
  3. Suggest five (5) ways in which the primary stakeholders can influence the organization’s financial performance. Provide support for the response.
  4. Specify one (1) controversial corporate social responsibility concern associated with your selected organization.
  5. Assuming you are the leader of the most influential stakeholder group, outline a plan to form a stakeholder coalition to force the organization to address your chosen controversial issue. The plan should include the key steps that you would take to identify members for your coalition group, the major reasons why you believe that the particular target group can help you to accomplish your goal, and the method you would utilize to foster collaboration among the various groups you target.
  6. Assume the role as the leader of the most influential stakeholder group, and indicate three (3) potential challenges that you may face in encouraging stakeholders to form a coalition to help you achieve your goals. Suggest the significant steps that you would take in order to overcome these challenges that you have identified. Justify the response.
  7. Use at least four (4) quality references. Note: Wikipedia and other Websites do not qualify as academic resources.

 

Your assignment must follow these formatting requirements:

 

  • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
  • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

 

The specific course learning outcomes associated with this assignment are:

 

  • Analyze the relationship between business and society, and the ways in which they are part of an interactive system.
  • Recommend ways stakeholders can influence the destiny of both business and society.
  • Analyze the various primary and secondary stakeholder groups, their roles, and relationships.
  • Analyze the multiple environments of an organization.
  • Compare and contrast the concepts of corporate social responsibility, citizenship, and global citizenship.
  • Analyze ways ethical challenges affect the multiple functions of business.
  • Use technology and information resources to research issues in business and society.
  • Write clearly and concisely about business and society using proper writing mechanics.

 

Click here to view the grading rubric for this assignment.

Analyze ways ethical challenges affect the multiple functions of business.

Assignment 1: Social Performance of Organizations

 

 

According to the textbook, the current world economy is increasingly becoming integrated and interdependent; as a result, the relationship between business and society is becoming more complex. Use the Internet to research one (1) of the following organizations:

 

  • De Beers Diamond Company
  • National Football League (NFL)
  • British Petroleum (BP)
  • National Rifle Association (NRA)

 

Write a six to eight (6-8) page paper in which you:

 

  1. Specify the nature, structure, types of products or service of your chosen organization, and two (2) key factors in the organization’s external environment that can affect its success. Provide explanation to support the rationale.
  2. Examine three (3) salient stakeholders of the chosen organization based on their key roles and relationships with the company.
  3. Suggest five (5) ways in which the primary stakeholders can influence the organization’s financial performance. Provide support for the response.
  4. Specify one (1) controversial corporate social responsibility concern associated with your selected organization.
  5. Assuming you are the leader of the most influential stakeholder group, outline a plan to form a stakeholder coalition to force the organization to address your chosen controversial issue. The plan should include the key steps that you would take to identify members for your coalition group, the major reasons why you believe that the particular target group can help you to accomplish your goal, and the method you would utilize to foster collaboration among the various groups you target.
  6. Assume the role as the leader of the most influential stakeholder group, and indicate three (3) potential challenges that you may face in encouraging stakeholders to form a coalition to help you achieve your goals. Suggest the significant steps that you would take in order to overcome these challenges that you have identified. Justify the response.
  7. Use at least four (4) quality references. Note: Wikipedia and other Websites do not qualify as academic resources.

 

Your assignment must follow these formatting requirements:

 

  • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
  • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

 

The specific course learning outcomes associated with this assignment are:

 

  • Analyze the relationship between business and society, and the ways in which they are part of an interactive system.
  • Recommend ways stakeholders can influence the destiny of both business and society.
  • Analyze the various primary and secondary stakeholder groups, their roles, and relationships.
  • Analyze the multiple environments of an organization.
  • Compare and contrast the concepts of corporate social responsibility, citizenship, and global citizenship.
  • Analyze ways ethical challenges affect the multiple functions of business.
  • Use technology and information resources to research issues in business and society.
  • Write clearly and concisely about business and society using proper writing mechanics.

 

Click here to view the grading rubric for this assignment.

Discuss the four forms of city/municipal government used in Texas.

Cite your sources using the MLA system. These papers should be one to two pages in length each with 12 point font using a common style such as New Times Roman.   The professor may assess a penalty if the paper is submitted late.  The professor will assign a grade on the basis of completeness (address all parts of the instructions), quality of writing, clarity and logical presentation of information and proper citation of sources.  Students should only use reliable web sites.  Do not use uncredited sites or sites such as Wikipedia

 

1.      Local Government.  Discuss the four forms of city/municipal government used in Texas.  (Please note that forms of government does not refer to home rule and general law cities).

 

2.       Discuss the role of political parties in Texas elections.  Student should include discussion of how parties select candidates, adopt parity platforms, and hold party conventions.  The paper should discuss the role of parties in campaigns for the general election.  Finally, students should discuss the role of party members in the general election.

 

3.    Discuss the powers of the Texas Governor.  Identify his formal and informal powers.  Describe each power and its importance in Texas politics.

 

4.      Discuss the top ten percent rule (eight percent at UTT-Austin) as used in Texas higher education.  Identify the provision of the rule, the reasons for its adoption and the effects on higher education.  Discuss the role of the THECB and higher education institutions such as UTT-Austin.

 

 

5.      Discuss the organization of the Texas court system.  Detail the various courts, the number of judges, the function of each court and the types of case the jurisdiction.  Note the various unusual features of the system.

 

6.      Discuss the procedure for the developing the Texas state budget.  Who and what influences the writing of the Texas budget.

Discuss the top ten percent rule (eight percent at UTT-Austin) as used in Texas higher education.

Cite your sources using the MLA system. These papers should be one to two pages in length each with 12 point font using a common style such as New Times Roman.   The professor may assess a penalty if the paper is submitted late.  The professor will assign a grade on the basis of completeness (address all parts of the instructions), quality of writing, clarity and logical presentation of information and proper citation of sources.  Students should only use reliable web sites.  Do not use uncredited sites or sites such as Wikipedia

 

1.      Local Government.  Discuss the four forms of city/municipal government used in Texas.  (Please note that forms of government does not refer to home rule and general law cities).

 

2.       Discuss the role of political parties in Texas elections.  Student should include discussion of how parties select candidates, adopt parity platforms, and hold party conventions.  The paper should discuss the role of parties in campaigns for the general election.  Finally, students should discuss the role of party members in the general election.

 

3.    Discuss the powers of the Texas Governor.  Identify his formal and informal powers.  Describe each power and its importance in Texas politics.

 

4.      Discuss the top ten percent rule (eight percent at UTT-Austin) as used in Texas higher education.  Identify the provision of the rule, the reasons for its adoption and the effects on higher education.  Discuss the role of the THECB and higher education institutions such as UTT-Austin.

 

 

5.      Discuss the organization of the Texas court system.  Detail the various courts, the number of judges, the function of each court and the types of case the jurisdiction.  Note the various unusual features of the system.

 

6.      Discuss the procedure for the developing the Texas state budget.  Who and what influences the writing of the Texas budget.

Discuss The policies’ effectiveness in improving the quality of U.S. elementary and secondary education. (Justify your assessment by clearly explaining your definition of “effectiveness” and how it should be measured or determined.)

The U.S. government’s expansive role in public policy is caught in a swirl of conflicting cross-currents. On the one hand, popular expectations about government’s responsibility to solve problems often exceed the capacity of state and local authorities to respond effectively. On the other hand, policies developed at the national level may not sufficiently reflect the great diversity of interests across the U.S. to be effective at the local level. Moreover, the search for effective policy is further complicated by theoretical debates about the constitutional framework of federalism, e.g., what limits on national power can be derived from the Tenth Amendment?

A policy area in the middle of these cross-currents is elementary and secondary education – a subject traditionally under local control, with some oversight by the states. However, during the last four decades – especially since 2001 – the national government’s role in education has grown significantly as a result of initiatives by Republican and Democratic administrations. Use the assigned resources to inform yourself about this role and the arguments of its supporters and critics.

Before writing your initial post, review the assigned resources. To easily access the resources from the Ashford University Library, please see the table located in the Course Materials section.

In your initial post of at least 200-250 words, briefly summarize the national government’s education policies. Explain the main pros and cons in the debate about these policies. Evaluate them from two perspectives:

 

 

  • The policies’ effectiveness in improving the quality of U.S. elementary and secondary education. (Justify your assessment by clearly explaining your definition of “effectiveness” and how it should be measured or determined.)
  • Their consistency with the constitutional framework of federalism. (Justify your assessment by clearly explaining your interpretation of American federalism’s constitutional framework and why federal education policies are or are not consistent with

identify one important issue directly related to your rep’s committee or subcommittee work in Congress.

The Constitution states, “The House of Representatives shall be composed of Members chosen every second Year by the People of the several States…” (Art. I, Sec. 2). Contrast this with the original constitutional language for the other house of Congress, “The Senate of the United States shall be composed of two Senators from each State, chosen by the Legislature thereof for six Years…” (Art. I, Sec. 3). The phrase “chosen by the Legislature” was changed to “elected by the people” by the 17th Amendment, but not until 1912. In other words, from the beginning the House of Representatives was intended to be exactly what its name suggests –representative of the people. (Note that in 2010 the Tea Party, and some Republican politicians, called for repeal of the 17th Amendment, eliminating the popular vote for Senators. While most Republican politicians have backed away from that view, many Tea Party chapters continue to demand its repeal.)

Textbook models suggest how members of the House of Representatives may fulfill their constitutional duty to “represent” – the delegate model, the trustee model, the oversight model, and the service model. A weakness of these models is that they ignore the pervasive influence of interest groups, partisanship, and political money (campaign contributions) on the behavior of congressional reps. To what extent do these factors interfere with effective representation?

Before writing your initial post, review the assigned resources. To easily access the resources from the Ashford University Library, please see the table located in the Course Materials section.

After researching your representative by using the assigned resources, identify one important issue directly related to your rep’s committee or subcommittee work in Congress. Summarize your representative’s position on this focus issue as described on his or her website or illustrated by legislation sponsored by your rep.  Be concrete and specific.  Avoid vague generalities like “my representative is for jobs” or “my Congressman is for national security.”

With respect to this focus issue, evaluate your representative’s performance as a representative of the people in your legislative district. Justify your assessment from two perspectives:

  • How well does your rep’s position on that issue reflect your district’s likely preferences or broad interests on the issue? Support your inferences about the district with fact-based evidence – not just your opinion about the district or your rep’s position on the focus issue. Demonstrate how your rep does or does not reflect his or her constituency on this issue. Consider your rep’s committee memberships and seniority.
  • Discuss fact-based evidence about how interest groups, political party loyalty, or campaign money may influence your representative. Can these influences weaken his or her effectiveness as a true “representative” of the district? Consider whether the district is considered a “safe” seat or a competitive district. Put on your critical thinking cap to respond to this aspect of the question.

Fully respond to all parts of the question. Write in your own words. Your initial must be at least 200-250 words.

identify two public opinion polls that focus on the upcoming California midterm election.

Elections and Polling Paper: Over the years, there has been an increase in the use of public

opinion polls to convey political information to elites and the general public. The purpose of this

exercise is to identify two public opinion polls that focus on the upcoming California midterm

election. One poll should focus on candidates competing for a national office and one poll should

focus on candidates competing for a state/local office. Your job will be to provide some brief

background about the contest and Describe & Interpret all relevant polling information,

including the sample, sample size, sampling technique, sampling error, polling question, and poll

results. You must define all concepts the first time you mention them. To avoid redundancy, be

sure to define concepts only once.

Refer to pages 432-439 for this exercise. All papers should be 2-3 pages long. I will require a

reference section. You must cite the main text plus one to two additional outside sources. Each

outside source must include all relevant information described above (sample, sample size, etc.).

Feel free to contact me if you are unsure about your source. You must also provide in-text

citations whenever you quote, paraphrase, or extract information from your sources. You may

only quote to define concepts and identify the survey question.

Formatting Guidelines: All papers should adhere to following formatting guidelines. Failure to

follow these guidelines will result in a deduction of points. ***An example of the formatting

guidelines can be found in Moodle.

1. “Name, Date, and POLS 155” should be in the upper right hand corner –single spaced

2. Title ~ a double space between course information and main body of essay.

3. Essay must be double-spaced (Before and After Spacing must be set to “0.” You can find

this when you highlight the text and right-click on “paragraph”)

4. 12 point font, Times New Roman

5. 1 inch margins all around

APSA In-text Citation & Reference Guide: All papers should provide a “Reference Section”

or “Works Cited” page. This lets me know where you have accessed your information. Please

adhere to the “APSA Citations & Reference Guide,” which can be found Moodle. The Reference

Section is not part of your page count.

Describe the principles that determine the success of Denial and Deception efforts.

Denial and Deception – MIDTERM (due 2 November)

Assignment Instructions

This assignment is a take-home essay assignment of two questions to test your knowledge of the course objectives.  Of the four essays below please choose two to answer.  In completing these essays you must make reference to the course readings to back up and support your answers.  These essays will test your knowledge of the following objectives.

 

Course Objective-1:  Comprehend basic theories of the use of Denial and Deception in shaping perception.

Joseph W. Caddell’s article, “Deception 101 – Primer on Deception” describes several theories associated with shaping perception via deception.  Select an example from Caddell’s case studies of a “passive” deception and how it was designed to shape adversary perceptions.  http://www.fas.org/irp/eprint/deception.pdf

 

Course Objective-2 Describe the principles that determine the success of Denial and Deception efforts.

Describe and discuss the relationship between: Focus, Objective, Centralized Planning and Control, Security, Timeliness, and Integration in Denial and Deception Efforts.

 

Sources:

http://inform.nu/Articles/Vol9/v9p213-223Hutchinson64.pdf

http://www.artechhouse.com/uploads/public/documents/chapters/whaley_198_ch05.pdf

http://thirdcops.files.wordpress.com/2012/12/whaleybibliographycounterdeceptionsecondedition.pdf

 

 

Course Objective-3Assess the application of these principles in historical examples.

Using material in the reading, “Hoodwinked During America’s Civil War” identify and assess which of the principles of Focus, Objective, Centralized Planning and Control, Security, Timeliness, and Integration were used by Union Maj. Gen. William S. Rosencrans to get his army across the Tennessee River without being detected by the forces of Confederate General Braxton Bragg.  http://www.historynet.com/hoodwinked-during-americas-civl-war-union-military-deception.htm

 

Course Objective-4Examine the contemporary role of Denial and Deception in national security affairs.

Explain why Denial and Deception operations still succeed when employed against modern, professional leaders, in spite of the considerable body of information available concerning such activities.  Support your response with examples and references to the literature.

 

Sources:

www.au.af.mil/au/awcgate/wright/wf05.pdf

http://www.themanwhoneverwas.com/operationmincemeat.html

http://www.eatliver.com/i.php?n=2350&sources=rss

“Soviet Deception in the Cuban Missile Crisis.” Learning From the Past. 49-58

“Battlefield Deception”. Field Manual No. 90-2, scan

 

 

Each essay should be 3-4 pages in length (not including title page and reference list).  The body of your paper should follow standard Turabian style formatting.  You must support each answer with references to the literature.  You should format your references using the Turabian author-date methods and include a “References” list at the end of your paper.