Why does a manager need to help create a learning organization?

Topic: Why does a manager need to help create a learning organization?

A manager in this century leads by developing an engaged workforce to achieve organizational goals by effectively and efficiently maximizing individual potential. That means understanding an employee’s individual personal qualities and abilities as well as their cultural/generational values.  Chinn is anxious to get the new hire take on the situation that has been a recent problem for management, He has outlined the situation in the attachment below entitled VMI Recent History and Situation. He wants you to create an email to the HR President (your instructor) a summary of how you would lead the resolution of the issues facing VMI staff.

BMGT 464 Virginia Meats, Inc. Recent History & Situation.docx

Directions: 

1. By FRIDAY, complete the following:

  • Create an email summary of your resolution to the HR President. Business email.
  • Identification of the morale and motivation issues for the production workers.
  • Identification of the morale and motivation issues for the company workers as a whole. 
  • A summary and analysis of the impact these issues have on the production department and the company as a whole with respect to job performance and commitment.
  • Using the analysis as a guide, how would using a learning organization approach to leading help resolve the issues for the short and long term benefit of the organization.
  • Define and explain in three ways that you would lead the resolution of the issues for better job performance and commitment.
  • You must use course material to support your responses and APA in-text citations with a reference list.

2. THROUGHOUT the week, complete the following:

  • Respond to your classmates three or more days throughout the week. Remember you are trying to develop the best answers to the questions as possible. Your classmates are doing the same so read the posts carefully looking for the best ideas being presented.  The goal is that by the end of the week the class will come to some consensus as to the best answers giving you the chance to submit the best ideas in the final post.
  • You must use course material to support your responses but you do not need to use APA in the brainstorming discussion with the exception of Friday’s initial first impression post.
  • Participation is worth 2.5 points each week (20% of the final grade). Participation must be reflected in the final post so grades will be affected by the content portion of the post if participation is not shown. Therefore, it is important to get in the class often and with the idea of improving your initial post with the discussion so that the final grade will be the best you can deliver

THE ELEVATOR PITCH SPEECH

 

Elevator Pitch

You are applying for an international management position and need to convince the hiring committee of your skills.

The Task

You will need to create a 30-second recorded video elevator pitch.*  The pitch should tell the employer why you are the best candidate for the job.  Upload the video or a link to the video as a reply to this message.**

Discuss Quoting and Paraphrasing Ideas from Sources

In this discussion, you will share your working thesis and reasons.  You will also give and receive feedback from your classmates.

Initial Post (due by 11:59 p.m. on Friday)

Think about the direction that you will take for the case study project and write a post where you:

(1) state your topic/issue

(2) state your working thesis

(3) list at least three reasons to support your thesis

(4) Write in an academic tone and demonstrate the grammar and writing skills covered in the previous weeks

Peer Response (due by 11:59 p.m. on Sunday)

Respond to at least one of your classmates and provide feedback on her/his thesis and reasons. Here are a few things you might consider when writing your response:

  • Is the thesis relevant to the topic/issue? Why or why not? Suggest an alternative thesis that better relates to the topic/issue.
  • Does the thesis meet the criteria for an effective thesis? If so, how? If not, why not? Suggest possible revisions to make it an effective thesis.
  • Are the reasons relevant to the thesis? If so, how? If not, why not? Suggest alternative reasons that are more relevant to the thesis.
  • What other insight or suggestions might you offer your classmate regarding her/his topic, thesis, and reasons?

00

Week 5 Topic 2: Quoting and Paraphrasing Ideas from Sources

In this discussion, you will share one of your reasons and connect it with information from one of the previously assigned readings.  You will also give and receive feedback from your classmates.

Initial Post (due by 11:59 p.m. on Friday)

Think about the development of your case study and write a post where you:

(1) state one of your reasons in support of your thesis

(2) post a quote from one of the previously assigned readings that you will use as evidence for your reason

(3) paraphrase the quote and explain how the quote relates to your thesis and reason

(4) demonstrate use of quotations, accurate APA in-text citations, and an academic voice

(5) demonstrate the grammar and writing skills covered in previous weeks

Discuss Senge’s Five Disciplines And Organizational Climate

Discuss Senge’s Five Disciplines And Organizational Climate

The learning organization is affected by both the individual and the organizational climate. In a two- to three-page paper (excluding the title and reference pages), describe Senge’s five disciplines and the characteristics of an organizational climate that promotes organizational learning. Include the following in your paper:

  1. Describe Senge’s five disciplines.
  2. Discuss characteristics of an organizational climate that supports organizational learning.
  3. Analyze how organizational climate and Senge’s disciplines are related to organizational learning.

Your paper must include in-text citations and references from at least two scholarly sources, excluding the textbook. You may use this week’s lecture as an additional resource. Your paper must be formatted according to APA Guidelines as outlined in the Ashford Writing Center.

Carefully review the Grading Rubric (Links to an external site.) for the criteria that will be used to evaluate your assignment.

Discuss characteristics of an organizational climate that supports organizational learning.

Discuss characteristics of an organizational climate that supports organizational learning.

The learning organization is affected by both the individual and the organizational climate. In a two- to three-page paper (excluding the title and reference pages), describe Senge’s five disciplines and the characteristics of an organizational climate that promotes organizational learning. Include the following in your paper:

  1. Describe Senge’s five disciplines.
  2. Discuss characteristics of an organizational climate that supports organizational learning.
  3. Analyze how organizational climate and Senge’s disciplines are related to organizational learning.

Your paper must include in-text citations and references from at least two scholarly sources, excluding the textbook. You may use this week’s lecture as an additional resource. Your paper must be formatted according to APA Guidelines as outlined in the Ashford Writing Center.

Carefully review the Grading Rubric (Links to an external site.) for the criteria that will be used to evaluate your assignment.

Analyze how organizational climate and Senge’s disciplines are related to organizational learning.

Analyze how organizational climate and Senge’s disciplines are related to organizational learning.

The learning organization is affected by both the individual and the organizational climate. In a two- to three-page paper (excluding the title and reference pages), describe Senge’s five disciplines and the characteristics of an organizational climate that promotes organizational learning. Include the following in your paper:

  1. Describe Senge’s five disciplines.
  2. Discuss characteristics of an organizational climate t
  3. what supports organizational learning.
  4. Analyze how organizational climate and Senge’s disciplines are related to organizational learning.

Your paper must include in-text citations and references from at least two scholarly sources, excluding the textbook. You may use this week’s lecture as an additional resource. Your paper must be formatted according to APA Guidelines as outlined in the Ashford Writing Center.

Carefully review the Grading Rubric (Links to an external site.) for the criteria that will be used to evaluate your assignment.

Examine effectiveness issues that affect decision-making in HOC’s management.

Instructions

Purpose

The purpose of this project is to demonstrate knowledge of management practices that increase efficiency and effectiveness in the workplace through behavior.

Step 1:  Carefully read the case study below.

Step 2:  Comprise a 12-16 slide presentation using PowerPoint, Prezi or other presentation software (excluding the title page and reference list page) that includes ALL of the following points:

  • Examine effectiveness issues that affect decision-making in HOC’s management. Provide your reasoning for the selection; ensure that your reasoning is supported with course material, case study facts, and research.
  • Examine efficiency issues that affect decision-making in HOC’s management. Provide your reasoning for the selection; ensure that your reasoning is supported with course material, case study facts, and research.
  • Analyze the idea that HOC’s management promotes organizational diversity in an effective way. You must take a position; ensure that you support that position with course material, case study facts, and research.
  • Analyze and explain the key components of relationship building for managers.  Specifically, identify the components of relationship building that HOC needs to improve.
  • Identify those case study facts that show how future decisions and their implementation might be affected if change does not take place; be sure to explain why those future decisions and their implementation might be affected if change does not take place.
  • Develop at least four recommendations/strategies that Areama might make to RLI and HOC that would improve organizational effectiveness and efficiency using culture, structure, and behavior as the focus of each recommendation. Be sure to be specific in the discussion by justifying each recommendation using examples from the case study, course materials, and research.

INSTRUCTIONS ON HOW TO PREPARE THE SUBMISSION:

  • Read the grading rubric for the assignment.
    • Check the instructions to make sure ALL elements of the assignment have been covered
  • Students are expected to use a variety as well as multiple course readings and research to support ideas, reasoning, and conclusions.
    • This assignment requires the use of, at minimum, 7 scholarly references/sources
  • Follow APA style guidelines to ensure that your final submission includes a Title PageIn-Text Citations, and a Reference List.
    • IMPORTANT NOTE:  In-text citations should be included in the slides and notes, as appropriate, to support your key points and takeaways.  ALL in-text citations MUST be included in the reference list
    • Paraphrase and do not use direct quotation marks. This means you do not use more than four consecutive words from a source document, put a passage from a source document into your own words, and attribute the passage to the source document. Provide the page or paragraph number. Note that a reference within a reference list cannot exist without an associated in-text citation and vice versa.
  • The presentation must be professional in appearance and include visuals such as tables, graphs, and clipart
    • The slides should flow and transition in an organized manner with one idea/concept leading to the next
    • The presentation should begin with an introductory slide that clearly and succinctly explains what you intend to cover in the body of the presentation.
    • The presentation should end with a conclusion/summary slide that clearly and succinctly explains what you covered in the body of the presentation.
  • Each slide of the presentation must include a note page
    • The note page is the accompanying text for each page of the presentation and will be used by the reader in lieu of you verbally presenting the slide presentation – be sure that the content on the note pages is clear, focused and succinct
  • Third-person writing is required. Third-person means that there are no words such as “I, me, my, we, or us” (first-person writing), nor is there use of “you or your” (second-person writing). If uncertain how to write in the third person, view this link: https://www.quickanddirtytips.com/education/grammar/first-second-and-third-person .
  • Contractions are not used in business writing, so the expectation is that students do NOT use contractions in the assignment.
  • The paper must be double-spaced with 1-inch margins with 12 pt. font.
  • Submit the final project into the appropriate assignment submission folder by the due date.

NOTE:  All submitted work is to be your original work. You may not use any work from another student, the Internet, or an online clearinghouse.  You are expected to understand the Academic Dishonesty and Plagiarism Policy and know that it is your responsibility to learn about instructor and general academic expectations with regard to proper citation of sources as specified in the APA Publication Manual, 7th Ed. (Students are held accountable for in-text citations and an associated reference list only). 

CASE STUDY

Ralph Lorean International (RLI) owner of several house décor and furniture manufacturers recently purchased a controlling interest in a medium size firm, House of Cloth (HOC), which employs 6,644 people worldwide. HOC has been considered a premier manufacturer of cloth since 1964. Revenues over the last four years have been flat and costs are rising steadily. RLI purchased an interest in the company despite the flat sales because of its reputation and loyal customer base. RLI has a history of turning troubled companies around and they think they can do the same with HOC.

RLI has to date allowed HOC to operate independently while they examine closely the causes of the recent poor performance of the company. Areama Cantros, was recently promoted to senior management analyst because of her superb work with Izzy’s Bed Emporium. RLI has decided to send Areama to HOC on a fact-finding mission. She is to discover the challenges facing the management at HOC and make recommendations that will improve and significantly improve HOC’s financial performance.

Areama’s first meeting with HOC’s management team after arriving at their headquarters seemed to go well. The first thing Areama noticed about the team was that while they seemed to be personally different in obvious ways, beneath the surface they were quite alike. Of the seven members who compose the team, three have been with the company since its inception. The remaining four are much younger and came to the company after its international expansion in 2010. Two of the team members had worked with HOC in India and came to headquarters as part of a promotion plan. The other two team members came from Guatemala and Romania where they were employed in local branches of HOC. The team membership is predominately male with only two women. Despite the differences in age, gender, company tenure, and their functional and industry background, the members seem like they are cut from the same cloth in that each is very businesslike, analytical, competitive, and results-driven.

In the discussion regarding the company’s expansion five years ago, Henry Smythe, one of the founders, remarked, “The expansion was tough for us because of all the pressure and uncertainty, and to be honest, we really didn’t jell together at first-I thought it was a big mistake to bring new people on board to manage the ship-but now we’re past all that, we’re very cohesive, and we share the same vision of how we do business. This is a good thing because when I retire in a few years, I’ll know the company is in good hands.” Everyone in the room nodded in agreement. Another founder, Russell “Rusty” Gee, then looked squarely into Areama’s eyes and added, “I’m not exactly sure what you are doing here, but we have weathered storms together and while I admit the last years haven’t been stellar, I know we can handle things ourselves. This was part of the deal, wasn’t it? We know this place better than anyone, so I can’t imagine we’ll seriously consider any recommendations that will upset the apple cart.” Rusty made the statement in a friendly way with a smile on his face, yet Areama knew he was serious.

Although the meeting told Areama many things two things stood out to her as real problems. First, turnover among the creative team associates is high: thirty-five percent each year for the last two years, and thirty percent the year before that. The industry average is twenty percent. HOC’s creative team is integral to its competitive edge in the industry. New patterns, cloth fabrics and uses are essential to the firm’s livelihood. Although the top management team is aware of the problem, they seem to rationalize it. As Jamie Wagner, VP of human resources noted, “We hire the best and the brightest, so it’s only natural that they occasionally get poached by other firms. We try our best to keep them, but we haven’t been able to match salaries with our competitors in recent years. Once things turn around, the numbers will go down.”

Besides the turnover issue, Areama also learned that the company had been sued three times recently. The cases all involved associates who were passed over for promotion and who claimed the work environment was so filled with stress that it made them ill and unable to work. Areama was aware of the first case because it was highly publicized and HOC was forced to settle the case to get out of the public eye. Afraid of the similar problems with the first case HOC settled the other two suits out of court quickly and managed to keep them out of the eye of the press.  Senior management seemed to be proud of this fact.  Before Areama had a chance to ask Jamie if she thought the suits and turnover may be related, Jamie volunteers the following. “We were really unlucky during this period. We hired three associates who didn’t possess the right capabilities for the job, and each had trouble coping in their own way. Most everyone that comes to our design team at HOC is drawn to our reputation for quality and success. We just have to find a better way of finding people who fit.”

Areama’s conversation with the design team members revealed nothing too far out of the industry norm. Workload and time pressure are high, but not atypical. The design teams are put together by fabric use and usually their members are led by a senior client manager, who has the final design approval. Jamie told Areama that the teams were self-managed but that appeared not to be the case. The senior lead assigned tasks to each associate member during the projects. Because the support staff is reduced team members had to assume a lot of administrative duties.

Creative teams have the autonomy to work wherever and whenever they need to. This arrangement gives employees a lot of flexibility and working odd hours in strange locations is not unusual. Areama heard one story about a creative dinner was held in the private room of a local restaurant. The team paid the owner $1,000 to keep the room available to them for as long as they needed. The team stayed overnight and left just before lunch the next day. While all the members were on board with the idea, one of the female designers had to leave early because of a family obligation. The team produced a successful product for a big client. Bursting with pride over the story the senior manager who revealed the story remarked,” fantastic team-building experience for those that chose to tough it out and it perfectly reflects the company’s ‘work-hard, play-hard’ mentality’.” Areama, had to wonder if the young woman who had to leave early was now considered “not the right fit”.

From Areama’s inquiry as to how the design team’s job performance is managed, she learned that towards the end of the calendar year, senior client managers get together and spend an entire day on the evaluation process. The evaluations focus on the extent to which the member contributed to the designs of the team they worked on the previous year. All members are given scores and listed. Using the member’s job performance score, their names are placed in one of three categories. The top ten percent will receive a bonus up to fifty percent of their base pay and are fast-tracked for senior client managers. The next thirty percent will receive a twenty-five percent bonus and are consider on track for promotion. The last group gets 2-3 percent of their salary as a bonus. The bonus checks are mailed to the members home before the winter holidays to “avoid bad feelings and conflict, that can naturally come about among teams” Jamie remarks.

Lunch with the senior client managers told Areama that the subject of turnover and the lawsuits is touchy. One manager said “Around here, you’re rewarded for paying your dues, for doing whatever is thrown your way. Yes, it is demanding, and requires sacrifice, but how else can we find out if people have what it takes? Those of us sitting at this table have been through it and we know it works look how successful we have been. Hires who claim they can’t take it or that it’s abusive just can’t be tolerated.” Areama seemed to notice that all the senior managers are male, American, and considerably older than the associates.

After lunch, Areama met with a group of associates who seem to shed yet another perspective about life in the design department. As an example, the young associate who left the work dinner early said, “I learned a lot from dealing with the pressure at the beginning, but the work is non-stop. They say it’s ‘work-hard, play-hard’, but even the play feels like work. The projects are great, but I never really feel like I’m fully involved. I’m always trying to get a chance to be heard.” Another member agreed and added “It’s okay I guess if you get plugged into the right manager from the outset, but I’ve never seemed to gain favor no matter how many hours I work. To top it off, the crazy hours are creating a lot of conflict at home and the strains are adding up.”

Source: Adapted from a Case titled “Managing Commitment in Demanding Jobs” found in “Organizing Behavior: Improving Performance and Commitment in the Workplace” by Jason A. Colquitt, Jeffery A. Lepine, Michael J. Wesson McGraw-Hill/Irwin New York NY 10020, 2013. Page 551

Additional Requirements and How to Prepare the  Submission

  • Follow the instructions carefully.
  • APA formatting with in-text citations and a Reference list is required.
  • Read and conform to the requirements of the grading rubric for the assignment.
  • Check the instructions to make sure all elements of the assignment have been covered.
  • Third-person writing is required. Third-person means that there are no words such as “I, me, my, we, or us” (first-person writing), nor is there use of “you or your” (second-person writing). If uncertain how to write in the third person, view this link: https://www.quickanddirtytips.com/education/grammar/first-second-and-third-person .
  • Contractions are not used in business writing, so the expectation is that students do not use contractions in assignments.
  • Paraphrase and do not use direct quotation marks. This means you do not use more than four consecutive words from a source document, put a passage from a source document into your own words, and attribute the passage to the source document. Provide the page or paragraph number. Note that a reference within a Reference list cannot exist without an associated in-text citation and vice versa.
  • Students are expected to use a variety as well as multiple course readings and research to support ideas, reasoning, and conclusions.
  • Submit the final project into the appropriate assignment submission folder.  Once submitted, the project is eligible for grading and students will not be permitted to make changes or make another submission.

NOTE:  All submitted work is to be your original work. You may not use any work from another student, the Internet or an online clearinghouse.  You are expected to understand the Academic Dishonesty and Plagiarism Policy and know that it is your responsibility to learn about instructor and general academic expectations with regard to proper citation of sources as specified in the APA Publication Manual, 7th Ed. (Students are held accountable for in-text citations and an associated reference list only). 

Examine efficiency issues that affect decision-making in HOC’s management.

Analyze and explain the key components of relationship building for managers.  Specifically, identify the components of relationship building that HOC needs to improve.

Instructions

Purpose

The purpose of this project is to demonstrate knowledge of management practices that increase efficiency and effectiveness in the workplace through behavior.

  • Analyze and explain the key components of relationship building for managers.  Specifically, identify the components of relationship building that HOC needs to improve.

Step 1:  Carefully read the case study below.

Step 2:  Comprise a 12-16 slide presentation using PowerPoint, Prezi or other presentation software (excluding the title page and reference list page) that includes ALL of the following points:

  • Examine effectiveness issues that affect decision-making in HOC’s management. Provide your reasoning for the selection; ensure that your reasoning is supported with course material, case study facts, and research.
  • Examine efficiency issues that affect decision-making in HOC’s management. Provide your reasoning for the selection; ensure that your reasoning is supported with course material, case study facts, and research.
  • Analyze the idea that HOC’s management promotes organizational diversity in an effective way. You must take a position; ensure that you support that position with course material, case study facts, and research.
  • Analyze and explain the key components of relationship building for managers.  Specifically, identify the components of relationship building that HOC needs to improve.
  • Identify those case study facts that show how future decisions and their implementation might be affected if change does not take place; be sure to explain why those future decisions and their implementation might be affected if change does not take place.
  • Develop at least four recommendations/strategies that Areama might make to RLI and HOC that would improve organizational effectiveness and efficiency using culture, structure, and behavior as the focus of each recommendation. Be sure to be specific in the discussion by justifying each recommendation using examples from the case study, course materials, and research.

INSTRUCTIONS ON HOW TO PREPARE THE SUBMISSION:

  • Read the grading rubric for the assignment.
    • Check the instructions to make sure ALL elements of the assignment have been covered
  • Students are expected to use a variety as well as multiple course readings and research to support ideas, reasoning, and conclusions.
    • This assignment requires the use of, at minimum, 7 scholarly references/sources
  • Follow APA style guidelines to ensure that your final submission includes a Title PageIn-Text Citations, and a Reference List.
    • IMPORTANT NOTE:  In-text citations should be included in the slides and notes, as appropriate, to support your key points and takeaways.  ALL in-text citations MUST be included in the reference list
    • Paraphrase and do not use direct quotation marks. This means you do not use more than four consecutive words from a source document, put a passage from a source document into your own words, and attribute the passage to the source document. Provide the page or paragraph number. Note that a reference within a reference list cannot exist without an associated in-text citation and vice versa.
  • The presentation must be professional in appearance and include visuals such as tables, graphs, and clipart
    • The slides should flow and transition in an organized manner with one idea/concept leading to the next
    • The presentation should begin with an introductory slide that clearly and succinctly explains what you intend to cover in the body of the presentation.
    • The presentation should end with a conclusion/summary slide that clearly and succinctly explains what you covered in the body of the presentation.
  • Each slide of the presentation must include a note page
    • The note page is the accompanying text for each page of the presentation and will be used by the reader in lieu of you verbally presenting the slide presentation – be sure that the content on the note pages is clear, focused and succinct
  • Third-person writing is required. Third-person means that there are no words such as “I, me, my, we, or us” (first-person writing), nor is there use of “you or your” (second-person writing). If uncertain how to write in the third person, view this link: https://www.quickanddirtytips.com/education/grammar/first-second-and-third-person .
  • Contractions are not used in business writing, so the expectation is that students do NOT use contractions in the assignment.
  • The paper must be double-spaced with 1-inch margins with 12 pt. font.
  • Submit the final project into the appropriate assignment submission folder by the due date.

NOTE:  All submitted work is to be your original work. You may not use any work from another student, the Internet, or an online clearinghouse.  You are expected to understand the Academic Dishonesty and Plagiarism Policy and know that it is your responsibility to learn about instructor and general academic expectations with regard to proper citation of sources as specified in the APA Publication Manual, 7th Ed. (Students are held accountable for in-text citations and an associated reference list only). 

CASE STUDY

Ralph Lorean International (RLI) owner of several house décor and furniture manufacturers recently purchased a controlling interest in a medium size firm, House of Cloth (HOC), which employs 6,644 people worldwide. HOC has been considered a premier manufacturer of cloth since 1964. Revenues over the last four years have been flat and costs are rising steadily. RLI purchased an interest in the company despite the flat sales because of its reputation and loyal customer base. RLI has a history of turning troubled companies around and they think they can do the same with HOC.

RLI has to date allowed HOC to operate independently while they examine closely the causes of the recent poor performance of the company. Areama Cantros, was recently promoted to senior management analyst because of her superb work with Izzy’s Bed Emporium. RLI has decided to send Areama to HOC on a fact-finding mission. She is to discover the challenges facing the management at HOC and make recommendations that will improve and significantly improve HOC’s financial performance.

Areama’s first meeting with HOC’s management team after arriving at their headquarters seemed to go well. The first thing Areama noticed about the team was that while they seemed to be personally different in obvious ways, beneath the surface they were quite alike. Of the seven members who compose the team, three have been with the company since its inception. The remaining four are much younger and came to the company after its international expansion in 2010. Two of the team members had worked with HOC in India and came to headquarters as part of a promotion plan. The other two team members came from Guatemala and Romania where they were employed in local branches of HOC. The team membership is predominately male with only two women. Despite the differences in age, gender, company tenure, and their functional and industry background, the members seem like they are cut from the same cloth in that each is very businesslike, analytical, competitive, and results-driven.

In the discussion regarding the company’s expansion five years ago, Henry Smythe, one of the founders, remarked, “The expansion was tough for us because of all the pressure and uncertainty, and to be honest, we really didn’t jell together at first-I thought it was a big mistake to bring new people on board to manage the ship-but now we’re past all that, we’re very cohesive, and we share the same vision of how we do business. This is a good thing because when I retire in a few years, I’ll know the company is in good hands.” Everyone in the room nodded in agreement. Another founder, Russell “Rusty” Gee, then looked squarely into Areama’s eyes and added, “I’m not exactly sure what you are doing here, but we have weathered storms together and while I admit the last years haven’t been stellar, I know we can handle things ourselves. This was part of the deal, wasn’t it? We know this place better than anyone, so I can’t imagine we’ll seriously consider any recommendations that will upset the apple cart.” Rusty made the statement in a friendly way with a smile on his face, yet Areama knew he was serious.

Although the meeting told Areama many things two things stood out to her as real problems. First, turnover among the creative team associates is high: thirty-five percent each year for the last two years, and thirty percent the year before that. The industry average is twenty percent. HOC’s creative team is integral to its competitive edge in the industry. New patterns, cloth fabrics and uses are essential to the firm’s livelihood. Although the top management team is aware of the problem, they seem to rationalize it. As Jamie Wagner, VP of human resources noted, “We hire the best and the brightest, so it’s only natural that they occasionally get poached by other firms. We try our best to keep them, but we haven’t been able to match salaries with our competitors in recent years. Once things turn around, the numbers will go down.”

Besides the turnover issue, Areama also learned that the company had been sued three times recently. The cases all involved associates who were passed over for promotion and who claimed the work environment was so filled with stress that it made them ill and unable to work. Areama was aware of the first case because it was highly publicized and HOC was forced to settle the case to get out of the public eye. Afraid of the similar problems with the first case HOC settled the other two suits out of court quickly and managed to keep them out of the eye of the press.  Senior management seemed to be proud of this fact.  Before Areama had a chance to ask Jamie if she thought the suits and turnover may be related, Jamie volunteers the following. “We were really unlucky during this period. We hired three associates who didn’t possess the right capabilities for the job, and each had trouble coping in their own way. Most everyone that comes to our design team at HOC is drawn to our reputation for quality and success. We just have to find a better way of finding people who fit.”

Areama’s conversation with the design team members revealed nothing too far out of the industry norm. Workload and time pressure are high, but not atypical. The design teams are put together by fabric use and usually their members are led by a senior client manager, who has the final design approval. Jamie told Areama that the teams were self-managed but that appeared not to be the case. The senior lead assigned tasks to each associate member during the projects. Because the support staff is reduced team members had to assume a lot of administrative duties.

Creative teams have the autonomy to work wherever and whenever they need to. This arrangement gives employees a lot of flexibility and working odd hours in strange locations is not unusual. Areama heard one story about a creative dinner was held in the private room of a local restaurant. The team paid the owner $1,000 to keep the room available to them for as long as they needed. The team stayed overnight and left just before lunch the next day. While all the members were on board with the idea, one of the female designers had to leave early because of a family obligation. The team produced a successful product for a big client. Bursting with pride over the story the senior manager who revealed the story remarked,” fantastic team-building experience for those that chose to tough it out and it perfectly reflects the company’s ‘work-hard, play-hard’ mentality’.” Areama, had to wonder if the young woman who had to leave early was now considered “not the right fit”.

From Areama’s inquiry as to how the design team’s job performance is managed, she learned that towards the end of the calendar year, senior client managers get together and spend an entire day on the evaluation process. The evaluations focus on the extent to which the member contributed to the designs of the team they worked on the previous year. All members are given scores and listed. Using the member’s job performance score, their names are placed in one of three categories. The top ten percent will receive a bonus up to fifty percent of their base pay and are fast-tracked for senior client managers. The next thirty percent will receive a twenty-five percent bonus and are consider on track for promotion. The last group gets 2-3 percent of their salary as a bonus. The bonus checks are mailed to the members home before the winter holidays to “avoid bad feelings and conflict, that can naturally come about among teams” Jamie remarks.

Lunch with the senior client managers told Areama that the subject of turnover and the lawsuits is touchy. One manager said “Around here, you’re rewarded for paying your dues, for doing whatever is thrown your way. Yes, it is demanding, and requires sacrifice, but how else can we find out if people have what it takes? Those of us sitting at this table have been through it and we know it works look how successful we have been. Hires who claim they can’t take it or that it’s abusive just can’t be tolerated.” Areama seemed to notice that all the senior managers are male, American, and considerably older than the associates.

After lunch, Areama met with a group of associates who seem to shed yet another perspective about life in the design department. As an example, the young associate who left the work dinner early said, “I learned a lot from dealing with the pressure at the beginning, but the work is non-stop. They say it’s ‘work-hard, play-hard’, but even the play feels like work. The projects are great, but I never really feel like I’m fully involved. I’m always trying to get a chance to be heard.” Another member agreed and added “It’s okay I guess if you get plugged into the right manager from the outset, but I’ve never seemed to gain favor no matter how many hours I work. To top it off, the crazy hours are creating a lot of conflict at home and the strains are adding up.”

Source: Adapted from a Case titled “Managing Commitment in Demanding Jobs” found in “Organizing Behavior: Improving Performance and Commitment in the Workplace” by Jason A. Colquitt, Jeffery A. Lepine, Michael J. Wesson McGraw-Hill/Irwin New York NY 10020, 2013. Page 551

Additional Requirements and How to Prepare the  Submission

  • Follow the instructions carefully.
  • APA formatting with in-text citations and a Reference list is required.
  • Read and conform to the requirements of the grading rubric for the assignment.
  • Check the instructions to make sure all elements of the assignment have been covered.
  • Third-person writing is required. Third-person means that there are no words such as “I, me, my, we, or us” (first-person writing), nor is there use of “you or your” (second-person writing). If uncertain how to write in the third person, view this link: https://www.quickanddirtytips.com/education/grammar/first-second-and-third-person .
  • Contractions are not used in business writing, so the expectation is that students do not use contractions in assignments.
  • Paraphrase and do not use direct quotation marks. This means you do not use more than four consecutive words from a source document, put a passage from a source document into your own words, and attribute the passage to the source document. Provide the page or paragraph number. Note that a reference within a Reference list cannot exist without an associated in-text citation and vice versa.
  • Students are expected to use a variety as well as multiple course readings and research to support ideas, reasoning, and conclusions.
  • Submit the final project into the appropriate assignment submission folder.  Once submitted, the project is eligible for grading and students will not be permitted to make changes or make another submission.

NOTE:  All submitted work is to be your original work. You may not use any work from another student, the Internet or an online clearinghouse.  You are expected to understand the Academic Dishonesty and Plagiarism Policy and know that it is your responsibility to learn about instructor and general academic expectations with regard to proper citation of sources as specified in the APA Publication Manual, 7th Ed. (Students are held accountable for in-text citations and an associated reference list only). 

Identify those case study facts that show how future decisions and their implementation might be affected if change does not take place; be sure to explain why those future decisions and their implementation might be affected if change does not take place

Instructions

Purpose

The purpose of this project is to demonstrate knowledge of management practices that increase efficiency and effectiveness in the workplace through behavior.

Step 1:  Carefully read the case study below.

Step 2:  Comprise a 12-16 slide presentation using PowerPoint, Prezi or other presentation software (excluding the title page and reference list page) that includes ALL of the following points:

  • Examine effectiveness issues that affect decision-making in HOC’s management. Provide your reasoning for the selection; ensure that your reasoning is supported with course material, case study facts, and research.
  • Examine efficiency issues that affect decision-making in HOC’s management. Provide your reasoning for the selection; ensure that your reasoning is supported with course material, case study facts, and research.
  • Analyze the idea that HOC’s management promotes organizational diversity in an effective way. You must take a position; ensure that you support that position with course material, case study facts, and research.
  • Analyze and explain the key components of relationship building for managers.  Specifically, identify the components of relationship building that HOC needs to improve.
  • Identify those case study facts that show how future decisions and their implementation might be affected if change does not take place; be sure to explain why those future decisions and their implementation might be affected if change does not take place.
  • Develop at least four recommendations/strategies that Areama might make to RLI and HOC that would improve organizational effectiveness and efficiency using culture, structure, and behavior as the focus of each recommendation. Be sure to be specific in the discussion by justifying each recommendation using examples from the case study, course materials, and research.

INSTRUCTIONS ON HOW TO PREPARE THE SUBMISSION:

  • Read the grading rubric for the assignment.
    • Check the instructions to make sure ALL elements of the assignment have been covered
  • Students are expected to use a variety as well as multiple course readings and research to support ideas, reasoning, and conclusions.
    • This assignment requires the use of, at minimum, 7 scholarly references/sources
  • Follow APA style guidelines to ensure that your final submission includes a Title PageIn-Text Citations, and a Reference List.
    • IMPORTANT NOTE:  In-text citations should be included in the slides and notes, as appropriate, to support your key points and takeaways.  ALL in-text citations MUST be included in the reference list
    • Paraphrase and do not use direct quotation marks. This means you do not use more than four consecutive words from a source document, put a passage from a source document into your own words, and attribute the passage to the source document. Provide the page or paragraph number. Note that a reference within a reference list cannot exist without an associated in-text citation and vice versa.
  • The presentation must be professional in appearance and include visuals such as tables, graphs, and clipart
    • The slides should flow and transition in an organized manner with one idea/concept leading to the next
    • The presentation should begin with an introductory slide that clearly and succinctly explains what you intend to cover in the body of the presentation.
    • The presentation should end with a conclusion/summary slide that clearly and succinctly explains what you covered in the body of the presentation.
  • Each slide of the presentation must include a note page
    • The note page is the accompanying text for each page of the presentation and will be used by the reader in lieu of you verbally presenting the slide presentation – be sure that the content on the note pages is clear, focused and succinct
  • Third-person writing is required. Third-person means that there are no words such as “I, me, my, we, or us” (first-person writing), nor is there use of “you or your” (second-person writing). If uncertain how to write in the third person, view this link: https://www.quickanddirtytips.com/education/grammar/first-second-and-third-person .
  • Contractions are not used in business writing, so the expectation is that students do NOT use contractions in the assignment.
  • The paper must be double-spaced with 1-inch margins with 12 pt. font.
  • Submit the final project into the appropriate assignment submission folder by the due date.

NOTE:  All submitted work is to be your original work. You may not use any work from another student, the Internet, or an online clearinghouse.  You are expected to understand the Academic Dishonesty and Plagiarism Policy and know that it is your responsibility to learn about instructor and general academic expectations with regard to proper citation of sources as specified in the APA Publication Manual, 7th Ed. (Students are held accountable for in-text citations and an associated reference list only). 

CASE STUDY

Ralph Lorean International (RLI) owner of several house décor and furniture manufacturers recently purchased a controlling interest in a medium size firm, House of Cloth (HOC), which employs 6,644 people worldwide. HOC has been considered a premier manufacturer of cloth since 1964. Revenues over the last four years have been flat and costs are rising steadily. RLI purchased an interest in the company despite the flat sales because of its reputation and loyal customer base. RLI has a history of turning troubled companies around and they think they can do the same with HOC.

RLI has to date allowed HOC to operate independently while they examine closely the causes of the recent poor performance of the company. Areama Cantros, was recently promoted to senior management analyst because of her superb work with Izzy’s Bed Emporium. RLI has decided to send Areama to HOC on a fact-finding mission. She is to discover the challenges facing the management at HOC and make recommendations that will improve and significantly improve HOC’s financial performance.

Areama’s first meeting with HOC’s management team after arriving at their headquarters seemed to go well. The first thing Areama noticed about the team was that while they seemed to be personally different in obvious ways, beneath the surface they were quite alike. Of the seven members who compose the team, three have been with the company since its inception. The remaining four are much younger and came to the company after its international expansion in 2010. Two of the team members had worked with HOC in India and came to headquarters as part of a promotion plan. The other two team members came from Guatemala and Romania where they were employed in local branches of HOC. The team membership is predominately male with only two women. Despite the differences in age, gender, company tenure, and their functional and industry background, the members seem like they are cut from the same cloth in that each is very businesslike, analytical, competitive, and results-driven.

In the discussion regarding the company’s expansion five years ago, Henry Smythe, one of the founders, remarked, “The expansion was tough for us because of all the pressure and uncertainty, and to be honest, we really didn’t jell together at first-I thought it was a big mistake to bring new people on board to manage the ship-but now we’re past all that, we’re very cohesive, and we share the same vision of how we do business. This is a good thing because when I retire in a few years, I’ll know the company is in good hands.” Everyone in the room nodded in agreement. Another founder, Russell “Rusty” Gee, then looked squarely into Areama’s eyes and added, “I’m not exactly sure what you are doing here, but we have weathered storms together and while I admit the last years haven’t been stellar, I know we can handle things ourselves. This was part of the deal, wasn’t it? We know this place better than anyone, so I can’t imagine we’ll seriously consider any recommendations that will upset the apple cart.” Rusty made the statement in a friendly way with a smile on his face, yet Areama knew he was serious.

Although the meeting told Areama many things two things stood out to her as real problems. First, turnover among the creative team associates is high: thirty-five percent each year for the last two years, and thirty percent the year before that. The industry average is twenty percent. HOC’s creative team is integral to its competitive edge in the industry. New patterns, cloth fabrics and uses are essential to the firm’s livelihood. Although the top management team is aware of the problem, they seem to rationalize it. As Jamie Wagner, VP of human resources noted, “We hire the best and the brightest, so it’s only natural that they occasionally get poached by other firms. We try our best to keep them, but we haven’t been able to match salaries with our competitors in recent years. Once things turn around, the numbers will go down.”

Besides the turnover issue, Areama also learned that the company had been sued three times recently. The cases all involved associates who were passed over for promotion and who claimed the work environment was so filled with stress that it made them ill and unable to work. Areama was aware of the first case because it was highly publicized and HOC was forced to settle the case to get out of the public eye. Afraid of the similar problems with the first case HOC settled the other two suits out of court quickly and managed to keep them out of the eye of the press.  Senior management seemed to be proud of this fact.  Before Areama had a chance to ask Jamie if she thought the suits and turnover may be related, Jamie volunteers the following. “We were really unlucky during this period. We hired three associates who didn’t possess the right capabilities for the job, and each had trouble coping in their own way. Most everyone that comes to our design team at HOC is drawn to our reputation for quality and success. We just have to find a better way of finding people who fit.”

Areama’s conversation with the design team members revealed nothing too far out of the industry norm. Workload and time pressure are high, but not atypical. The design teams are put together by fabric use and usually their members are led by a senior client manager, who has the final design approval. Jamie told Areama that the teams were self-managed but that appeared not to be the case. The senior lead assigned tasks to each associate member during the projects. Because the support staff is reduced team members had to assume a lot of administrative duties.

Creative teams have the autonomy to work wherever and whenever they need to. This arrangement gives employees a lot of flexibility and working odd hours in strange locations is not unusual. Areama heard one story about a creative dinner was held in the private room of a local restaurant. The team paid the owner $1,000 to keep the room available to them for as long as they needed. The team stayed overnight and left just before lunch the next day. While all the members were on board with the idea, one of the female designers had to leave early because of a family obligation. The team produced a successful product for a big client. Bursting with pride over the story the senior manager who revealed the story remarked,” fantastic team-building experience for those that chose to tough it out and it perfectly reflects the company’s ‘work-hard, play-hard’ mentality’.” Areama, had to wonder if the young woman who had to leave early was now considered “not the right fit”.

From Areama’s inquiry as to how the design team’s job performance is managed, she learned that towards the end of the calendar year, senior client managers get together and spend an entire day on the evaluation process. The evaluations focus on the extent to which the member contributed to the designs of the team they worked on the previous year. All members are given scores and listed. Using the member’s job performance score, their names are placed in one of three categories. The top ten percent will receive a bonus up to fifty percent of their base pay and are fast-tracked for senior client managers. The next thirty percent will receive a twenty-five percent bonus and are consider on track for promotion. The last group gets 2-3 percent of their salary as a bonus. The bonus checks are mailed to the members home before the winter holidays to “avoid bad feelings and conflict, that can naturally come about among teams” Jamie remarks.

Lunch with the senior client managers told Areama that the subject of turnover and the lawsuits is touchy. One manager said “Around here, you’re rewarded for paying your dues, for doing whatever is thrown your way. Yes, it is demanding, and requires sacrifice, but how else can we find out if people have what it takes? Those of us sitting at this table have been through it and we know it works look how successful we have been. Hires who claim they can’t take it or that it’s abusive just can’t be tolerated.” Areama seemed to notice that all the senior managers are male, American, and considerably older than the associates.

After lunch, Areama met with a group of associates who seem to shed yet another perspective about life in the design department. As an example, the young associate who left the work dinner early said, “I learned a lot from dealing with the pressure at the beginning, but the work is non-stop. They say it’s ‘work-hard, play-hard’, but even the play feels like work. The projects are great, but I never really feel like I’m fully involved. I’m always trying to get a chance to be heard.” Another member agreed and added “It’s okay I guess if you get plugged into the right manager from the outset, but I’ve never seemed to gain favor no matter how many hours I work. To top it off, the crazy hours are creating a lot of conflict at home and the strains are adding up.”

Source: Adapted from a Case titled “Managing Commitment in Demanding Jobs” found in “Organizing Behavior: Improving Performance and Commitment in the Workplace” by Jason A. Colquitt, Jeffery A. Lepine, Michael J. Wesson McGraw-Hill/Irwin New York NY 10020, 2013. Page 551

Additional Requirements and How to Prepare the  Submission

  • Follow the instructions carefully.
  • APA formatting with in-text citations and a Reference list is required.
  • Read and conform to the requirements of the grading rubric for the assignment.
  • Check the instructions to make sure all elements of the assignment have been covered.
  • Third-person writing is required. Third-person means that there are no words such as “I, me, my, we, or us” (first-person writing), nor is there use of “you or your” (second-person writing). If uncertain how to write in the third person, view this link: https://www.quickanddirtytips.com/education/grammar/first-second-and-third-person .
  • Contractions are not used in business writing, so the expectation is that students do not use contractions in assignments.
  • Paraphrase and do not use direct quotation marks. This means you do not use more than four consecutive words from a source document, put a passage from a source document into your own words, and attribute the passage to the source document. Provide the page or paragraph number. Note that a reference within a Reference list cannot exist without an associated in-text citation and vice versa.
  • Students are expected to use a variety as well as multiple course readings and research to support ideas, reasoning, and conclusions.
  • Submit the final project into the appropriate assignment submission folder.  Once submitted, the project is eligible for grading and students will not be permitted to make changes or make another submission.

NOTE:  All submitted work is to be your original work. You may not use any work from another student, the Internet or an online clearinghouse.  You are expected to understand the Academic Dishonesty and Plagiarism Policy and know that it is your responsibility to learn about instructor and general academic expectations with regard to proper citation of sources as specified in the APA Publication Manual, 7th Ed. (Students are held accountable for in-text citations and an associated reference list only). 

Develop at least four recommendations/strategies that Areama might make to RLI and HOC that would improve organizational effectiveness and efficiency using culture, structure, and behavior as the focus of each recommendation.

Instructions

Purpose

The purpose of this project is to demonstrate knowledge of management practices that increase efficiency and effectiveness in the workplace through behavior.

Step 1:  Carefully read the case study below.

Step 2:  Comprise a 12-16 slide presentation using PowerPoint, Prezi or other presentation software (excluding the title page and reference list page) that includes ALL of the following points:

  • Examine effectiveness issues that affect decision-making in HOC’s management. Provide your reasoning for the selection; ensure that your reasoning is supported with course material, case study facts, and research.
  • Examine efficiency issues that affect decision-making in HOC’s management. Provide your reasoning for the selection; ensure that your reasoning is supported with course material, case study facts, and research.
  • Analyze the idea that HOC’s management promotes organizational diversity in an effective way. You must take a position; ensure that you support that position with course material, case study facts, and research.
  • Analyze and explain the key components of relationship building for managers.  Specifically, identify the components of relationship building that HOC needs to improve.
  • Identify those case study facts that show how future decisions and their implementation might be affected if change does not take place; be sure to explain why those future decisions and their implementation might be affected if change does not take place.
  • Develop at least four recommendations/strategies that Areama might make to RLI and HOC that would improve organizational effectiveness and efficiency using culture, structure, and behavior as the focus of each recommendation. Be sure to be specific in the discussion by justifying each recommendation using examples from the case study, course materials, and research.

INSTRUCTIONS ON HOW TO PREPARE THE SUBMISSION:

  • Read the grading rubric for the assignment.
    • Check the instructions to make sure ALL elements of the assignment have been covered
  • Students are expected to use a variety as well as multiple course readings and research to support ideas, reasoning, and conclusions.
    • This assignment requires the use of, at minimum, 7 scholarly references/sources
  • Follow APA style guidelines to ensure that your final submission includes a Title PageIn-Text Citations, and a Reference List.
    • IMPORTANT NOTE:  In-text citations should be included in the slides and notes, as appropriate, to support your key points and takeaways.  ALL in-text citations MUST be included in the reference list
    • Paraphrase and do not use direct quotation marks. This means you do not use more than four consecutive words from a source document, put a passage from a source document into your own words, and attribute the passage to the source document. Provide the page or paragraph number. Note that a reference within a reference list cannot exist without an associated in-text citation and vice versa.
  • The presentation must be professional in appearance and include visuals such as tables, graphs, and clipart
    • The slides should flow and transition in an organized manner with one idea/concept leading to the next
    • The presentation should begin with an introductory slide that clearly and succinctly explains what you intend to cover in the body of the presentation.
    • The presentation should end with a conclusion/summary slide that clearly and succinctly explains what you covered in the body of the presentation.
  • Each slide of the presentation must include a note page
    • The note page is the accompanying text for each page of the presentation and will be used by the reader in lieu of you verbally presenting the slide presentation – be sure that the content on the note pages is clear, focused and succinct
  • Third-person writing is required. Third-person means that there are no words such as “I, me, my, we, or us” (first-person writing), nor is there use of “you or your” (second-person writing). If uncertain how to write in the third person, view this link: https://www.quickanddirtytips.com/education/grammar/first-second-and-third-person .
  • Contractions are not used in business writing, so the expectation is that students do NOT use contractions in the assignment.
  • The paper must be double-spaced with 1-inch margins with 12 pt. font.
  • Submit the final project into the appropriate assignment submission folder by the due date.

NOTE:  All submitted work is to be your original work. You may not use any work from another student, the Internet, or an online clearinghouse.  You are expected to understand the Academic Dishonesty and Plagiarism Policy and know that it is your responsibility to learn about instructor and general academic expectations with regard to proper citation of sources as specified in the APA Publication Manual, 7th Ed. (Students are held accountable for in-text citations and an associated reference list only). 

CASE STUDY

Ralph Lorean International (RLI) owner of several house décor and furniture manufacturers recently purchased a controlling interest in a medium size firm, House of Cloth (HOC), which employs 6,644 people worldwide. HOC has been considered a premier manufacturer of cloth since 1964. Revenues over the last four years have been flat and costs are rising steadily. RLI purchased an interest in the company despite the flat sales because of its reputation and loyal customer base. RLI has a history of turning troubled companies around and they think they can do the same with HOC.

RLI has to date allowed HOC to operate independently while they examine closely the causes of the recent poor performance of the company. Areama Cantros, was recently promoted to senior management analyst because of her superb work with Izzy’s Bed Emporium. RLI has decided to send Areama to HOC on a fact-finding mission. She is to discover the challenges facing the management at HOC and make recommendations that will improve and significantly improve HOC’s financial performance.

Areama’s first meeting with HOC’s management team after arriving at their headquarters seemed to go well. The first thing Areama noticed about the team was that while they seemed to be personally different in obvious ways, beneath the surface they were quite alike. Of the seven members who compose the team, three have been with the company since its inception. The remaining four are much younger and came to the company after its international expansion in 2010. Two of the team members had worked with HOC in India and came to headquarters as part of a promotion plan. The other two team members came from Guatemala and Romania where they were employed in local branches of HOC. The team membership is predominately male with only two women. Despite the differences in age, gender, company tenure, and their functional and industry background, the members seem like they are cut from the same cloth in that each is very businesslike, analytical, competitive, and results-driven.

In the discussion regarding the company’s expansion five years ago, Henry Smythe, one of the founders, remarked, “The expansion was tough for us because of all the pressure and uncertainty, and to be honest, we really didn’t jell together at first-I thought it was a big mistake to bring new people on board to manage the ship-but now we’re past all that, we’re very cohesive, and we share the same vision of how we do business. This is a good thing because when I retire in a few years, I’ll know the company is in good hands.” Everyone in the room nodded in agreement. Another founder, Russell “Rusty” Gee, then looked squarely into Areama’s eyes and added, “I’m not exactly sure what you are doing here, but we have weathered storms together and while I admit the last years haven’t been stellar, I know we can handle things ourselves. This was part of the deal, wasn’t it? We know this place better than anyone, so I can’t imagine we’ll seriously consider any recommendations that will upset the apple cart.” Rusty made the statement in a friendly way with a smile on his face, yet Areama knew he was serious.

Although the meeting told Areama many things two things stood out to her as real problems. First, turnover among the creative team associates is high: thirty-five percent each year for the last two years, and thirty percent the year before that. The industry average is twenty percent. HOC’s creative team is integral to its competitive edge in the industry. New patterns, cloth fabrics and uses are essential to the firm’s livelihood. Although the top management team is aware of the problem, they seem to rationalize it. As Jamie Wagner, VP of human resources noted, “We hire the best and the brightest, so it’s only natural that they occasionally get poached by other firms. We try our best to keep them, but we haven’t been able to match salaries with our competitors in recent years. Once things turn around, the numbers will go down.”

Besides the turnover issue, Areama also learned that the company had been sued three times recently. The cases all involved associates who were passed over for promotion and who claimed the work environment was so filled with stress that it made them ill and unable to work. Areama was aware of the first case because it was highly publicized and HOC was forced to settle the case to get out of the public eye. Afraid of the similar problems with the first case HOC settled the other two suits out of court quickly and managed to keep them out of the eye of the press.  Senior management seemed to be proud of this fact.  Before Areama had a chance to ask Jamie if she thought the suits and turnover may be related, Jamie volunteers the following. “We were really unlucky during this period. We hired three associates who didn’t possess the right capabilities for the job, and each had trouble coping in their own way. Most everyone that comes to our design team at HOC is drawn to our reputation for quality and success. We just have to find a better way of finding people who fit.”

Areama’s conversation with the design team members revealed nothing too far out of the industry norm. Workload and time pressure are high, but not atypical. The design teams are put together by fabric use and usually their members are led by a senior client manager, who has the final design approval. Jamie told Areama that the teams were self-managed but that appeared not to be the case. The senior lead assigned tasks to each associate member during the projects. Because the support staff is reduced team members had to assume a lot of administrative duties.

Creative teams have the autonomy to work wherever and whenever they need to. This arrangement gives employees a lot of flexibility and working odd hours in strange locations is not unusual. Areama heard one story about a creative dinner was held in the private room of a local restaurant. The team paid the owner $1,000 to keep the room available to them for as long as they needed. The team stayed overnight and left just before lunch the next day. While all the members were on board with the idea, one of the female designers had to leave early because of a family obligation. The team produced a successful product for a big client. Bursting with pride over the story the senior manager who revealed the story remarked,” fantastic team-building experience for those that chose to tough it out and it perfectly reflects the company’s ‘work-hard, play-hard’ mentality’.” Areama, had to wonder if the young woman who had to leave early was now considered “not the right fit”.

From Areama’s inquiry as to how the design team’s job performance is managed, she learned that towards the end of the calendar year, senior client managers get together and spend an entire day on the evaluation process. The evaluations focus on the extent to which the member contributed to the designs of the team they worked on the previous year. All members are given scores and listed. Using the member’s job performance score, their names are placed in one of three categories. The top ten percent will receive a bonus up to fifty percent of their base pay and are fast-tracked for senior client managers. The next thirty percent will receive a twenty-five percent bonus and are consider on track for promotion. The last group gets 2-3 percent of their salary as a bonus. The bonus checks are mailed to the members home before the winter holidays to “avoid bad feelings and conflict, that can naturally come about among teams” Jamie remarks.

Lunch with the senior client managers told Areama that the subject of turnover and the lawsuits is touchy. One manager said “Around here, you’re rewarded for paying your dues, for doing whatever is thrown your way. Yes, it is demanding, and requires sacrifice, but how else can we find out if people have what it takes? Those of us sitting at this table have been through it and we know it works look how successful we have been. Hires who claim they can’t take it or that it’s abusive just can’t be tolerated.” Areama seemed to notice that all the senior managers are male, American, and considerably older than the associates.

After lunch, Areama met with a group of associates who seem to shed yet another perspective about life in the design department. As an example, the young associate who left the work dinner early said, “I learned a lot from dealing with the pressure at the beginning, but the work is non-stop. They say it’s ‘work-hard, play-hard’, but even the play feels like work. The projects are great, but I never really feel like I’m fully involved. I’m always trying to get a chance to be heard.” Another member agreed and added “It’s okay I guess if you get plugged into the right manager from the outset, but I’ve never seemed to gain favor no matter how many hours I work. To top it off, the crazy hours are creating a lot of conflict at home and the strains are adding up.”

Source: Adapted from a Case titled “Managing Commitment in Demanding Jobs” found in “Organizing Behavior: Improving Performance and Commitment in the Workplace” by Jason A. Colquitt, Jeffery A. Lepine, Michael J. Wesson McGraw-Hill/Irwin New York NY 10020, 2013. Page 551

Additional Requirements and How to Prepare the  Submission

  • Follow the instructions carefully.
  • APA formatting with in-text citations and a Reference list is required.
  • Read and conform to the requirements of the grading rubric for the assignment.
  • Check the instructions to make sure all elements of the assignment have been covered.
  • Third-person writing is required. Third-person means that there are no words such as “I, me, my, we, or us” (first-person writing), nor is there use of “you or your” (second-person writing). If uncertain how to write in the third person, view this link: https://www.quickanddirtytips.com/education/grammar/first-second-and-third-person .
  • Contractions are not used in business writing, so the expectation is that students do not use contractions in assignments.
  • Paraphrase and do not use direct quotation marks. This means you do not use more than four consecutive words from a source document, put a passage from a source document into your own words, and attribute the passage to the source document. Provide the page or paragraph number. Note that a reference within a Reference list cannot exist without an associated in-text citation and vice versa.
  • Students are expected to use a variety as well as multiple course readings and research to support ideas, reasoning, and conclusions.
  • Submit the final project into the appropriate assignment submission folder.  Once submitted, the project is eligible for grading and students will not be permitted to make changes or make another submission.

NOTE:  All submitted work is to be your original work. You may not use any work from another student, the Internet or an online clearinghouse.  You are expected to understand the Academic Dishonesty and Plagiarism Policy and know that it is your responsibility to learn about instructor and general academic expectations with regard to proper citation of sources as specified in the APA Publication Manual, 7th Ed. (Students are held accountable for in-text citations and an associated reference list only). 

Provide a fully developed rational argument to persuade management into initiating change.

Prior to beginning work on this final paper, read Chapter 14 and Chapter 15 from your textbook and the Week 5 Weekly Lecture.

You will develop a business proposal persuading the senior management of your organization to initiate a change in processes, procedures, products, people, or structure based on events currently happening in your company. You may use experience with a past company if applicable.

In your paper,

  • Develop an introduction that provides sufficient background on the topic, a thesis statement, and a logical conclusion that smoothly flows from the body of the paper.
  • Identify processes, procedures, products, people, or structures that need change based on events that are or were happening in your current or past company.
  • Organize the information using appropriate headings based on the context of the recommended change initiative.
  • Provide a fully developed rational argument to persuade management into initiating change.

The Business Proposal Final Paper

  • Must be six to seven double-spaced pages in length (not including title and references pages) and formatted according to APA style as outlined in the University of Arizona Global Campus Writing Center’s APA Style (Links to an external site.)
  • Must include a separate title page with the following:
    • Title of paper
    • Student’s name
    • Course name and number
    • Instructor’s name
    • Date submitted

For further assistance with the formatting and the title page, refer to APA Formatting for Word 2013 (Links to an external site.).