Analyze Managing Complex Change

Managing Complex Change

As you explore different types of change initiatives (e.g., large-scale enterprise transformations, strategy, M&A, crisis/emergency, operational/technical change), and the characteristics and challenges of each, answer the following questions:

  • Which of these are part of the “Merging American Airlines and US Airways” case?
  • Based on your readings, as well as your own experience, which of these change initiatives are the easiest to successfully implement, and which are the most difficult? Why?
  • Based on the examples in the case, and drawing on the course materials as well as on your own experience, are there some types of change initiatives that HR should stay out of? What are they and why?

Post your initial response by Wednesday, midnight of your time zone, and reply to at least 2 of your classmates’ initial posts by Sunday, midnight of your time zone.​

1 response

 

Good afternoon everyone,

US Airways’ merger with American Airlines in 2013 is certainly one of the most publicized M&As of the last decade as it effectively made the industry an oligopoly. Southwest Airlines, Delta Airlines, United Airlines, and American Airline’s Group (AAL) effectively took control over 86 percent of the market (Siegert & Ulbricht, 2020). However, what was more interesting about this merger is that a small player took over a much larger one. This type of merger is generally rare and has unique challenges and characteristics. In the “Merging American Airlines and US Airways” case, two major change initiatives were evident: large-scale enterprise transformation and operational change (Groysberg, Lee, Price & Cheng, 2018). Concerning the latter, the two companies were polar opposites when it came to culture. At American Airlines, captains were known to wait for customers who were late for their flights. In contrast, at US Airways, management discouraged this behavior, noting it had direct and indirect implications that could snowball into major problems. Another difference was the organizational structure. US Airways had a flat system that made it easy for employees to interact with executives. The company, for example, had free parking zones where a flight controller could park next to a vice president. At American Airlines, the executive was removed from the rest of the group and rarely mingled with employees (Fubini, Garvin & Knoop, 2017). They had separate parking and one had to get security clearance to meet the CEO.

In my view, technical change was the easiest to implement since the company followed guidelines that have been proven to work. For example, it oversaw thorough and effective training, was transparent about team selection and integration, and maintained consistent communication across both entities. The most difficult was large-scale enterprise transformation as it touched on cultural change. Integration meant doing away with practices that created inefficiencies and conflict and embracing ones that enhanced the relationship between the two groups.

Though HR certainly played a major role in this effort, there are areas where it would be better if they avoided. Revenue accounting and procurement stand out because they largely rely on systems rather than interactions among individuals.

Fubini, D.G., Garvin, D.A., & Knoop, C. (December 4, 2017). Merging American Airlines and

US Airways (A). Harvard Business Review.

Groysberg, G., Lee, J., Price, J., & Cheng, Y. (2018). The leader’s guide to corporate culture:

How to manage the eight critical elements of organizational life. Harvard Business Review.

Siegert, C., & Ulbricht, R. (2020). Dynamic oligopoly pricing: Evidence from the airline

industry. International Journal of Industrial Organization71, 102639.

Nathalie S.

2nd response

 

Hi Class and Professor,

Reading the case about American Airlines and US Airways, I can conclude that the change initiatives involved are crisis/emergency, M&A, and operational/technical change. In this case, the emergency was AA going into bankruptcy and losing so much money that the only opportunity they had to save the company was to merge with US Airways that did so much better profits that same year. The operational/technical change came into play by that these companies had to make sure that all workers had the same attitude and work that the combative would have to change their behaviors to work with different people in the opposite company, even if there wasn’t shared values at the moment (Fubini, et al. 1).

Out of all the change initiatives in the lecture notes, the easiest one I think would be strategic change because this basically looking at all the workers involved and evaluating their job roles. This is important because for this merger to be successful leaders have to understand which employees are best in the job roles provided whether tenure or not. I think the hardest would be a transformational change because the merger is so big and involves so many players that leaders have to strategize on cultural change that can have shared values, the mission, and vision that can be agreed upon by both company leaders, etc. There is just so much to focus on to make sure that both sides can work together and agree upon big issues that it seems that it would be a difficult task to get buy-in from everyone (JWI556 Week 7 Lecture Notes, 2).

I feel we’ve learned anything from the previous class that it is important to stay involved in things going on at the lower levels of the company. HR has had this role that they usually don’t get involved on these levels with strategy and operations that are usually taken care of by low-management. I do think that HR has a role in all these change initiatives because they have this role of taking care of the people and all of these are about people-first. It only makes sense for HR to play a big role in making sure that the leaders are doing what is expected and making sure behaviors are being changed by communicating why the changes are occurring. Transparency is always important in gaining employees’ trust and allowing open communication of different opinions.

1. David G. Fubini, et. al. Merging American Airlines and US Airways. HBP. 2017.

2. JWI556. Week 7 Lecture Notes. 2021.

Compare the functions and practices of human resource managers with front-end managers and provide examples to support your point of view.

Compare the functions and practices of human resource managers with front-end managers and provide examples to support your point of view.

Week 1 – Discussion 1

1616 unread replies.1616 replies.

Your initial discussion thread is due on Day 3 (Thursday) and you have until Day 7 (Monday) to respond to your classmates. Your grade will reflect both the quality of your initial post and the depth of your responses. Refer to the Discussion Forum Grading Rubric under the Settings icon above for guidance on how your discussion will be evaluated.

HR and Management [WLO: 1] [CLO: 1]

Read Section 1.6, A Moment in the Life of an HR Manager, from Chapter 1 of the course text and watch Aligning HR Initiatives with Business Strategy (Links to an external site.). Do you believe frontline managers have an active role in HR? Why or why not? Compare the functions and practices of human resource managers with front-end managers and provide examples to support your point of view. Your initial post must be a minimum of 250 words. Cite at least one scholarly source to support your response.

Explain how HR can be involved as a strategic partner in addressing the results of the SWOT analysis.

A SWOT analysis is a strategic planning tool that organizations utilize to identify their strengths, weaknesses, opportunities, and threats (SWOT) that may exist in a specific situation. Prior to beginning work on this discussion, read SWOT Analysis: Discover New Opportunities, Manage and Eliminate Threats (Links to an external site.). Conduct a basic SWOT analysis of an organization or a department you belong to using this SWOT Analysis Worksheet. Once completed, attach your SWOT Analysis Worksheet  downloadto the discussion. In the body of the post, provide an overview of the organization or your department and discuss how you see these factors affecting the direction of HR. Explain how HR can be involved as a strategic partner in addressing the results of the SWOT analysis. Your initial post must be a minimum of 250 words. Cite at least one scholarly source to support your response.

Describe Education, Certification, And Credentials

This Competency Assessment assesses the following outcome(s):

HS100-1: Define the required education, certification, and credentials needed at the national and state level for a given health care profession.

Instructions

For this Assignment, you will do research on the internet, conduct an online job search, and review the catalog link for your degree program, accessible from the Reading page.

Here are some helpful websites to get you started with your online research:

Occupational outlook handbook: Bureau of Labor Statistics. O*Net Online

Using the information that you learn from online sources and the materials from the Reading, answer the questions that follow. You are encouraged to use this template to help you complete the Assignment.

  • State your chosen degree program at Purdue University Global. If you are a campus student, please list your home campus.
  • What is the national median salary for the specific job you want to pursue?
  • What is the demand for jobs in your geographical area (or where you plan to live after graduation)?
  • Are there any required professional certifications (besides the degree you will complete at Purdue Global) you will need in order to perform certain duties of the job? If so, how do you plan to meet the criteria for applying and obtaining the extra education?
  • Are there certain program accreditations required from your educational institution to perform certain jobs in your chosen field? Does Purdue Global have that accreditation?
  • What is the overall job outlook for your chosen field?

Minimum Submission Requirements

  • This Assessment should be a Microsoft Word (minimum 350 words) document, in addition to the title and reference pages.
  • Respond to the questions in a thorough manner, providing specific examples of concepts, topics, definitions, and other elements asked for in the questions. Your submission should be highly organized, logical, and focused.
  • Your submission must be written in Standard English and demonstrate exceptional content, organization, style, and grammar and mechanics.
  • Your submission should provide a clearly established and sustained viewpoint and purpose.
  • Your writing should be well ordered, logical and unified, as well as original and insightful.
  • A separate page at the end of your submission should contain a list of references, in APA format. Use your textbook, the Library, and the internet for research.
  • Be sure to cite both in-text and reference list citations where appropriate and reference all sources. Your sources and content should follow proper APA citation style. Review the writing resources for APA formatting and citation found in Academic Tools. Additional writing resources can be found within the Academic Success Center.
  • Your submission should:
    • include a cover sheet;
    • be double-spaced;
    • be typed in Times New Roman, 12 -point font;
    • include correct citations
    • be written in Standard English with no spelling or punctuation errors; and
    • include correct references at the bottom of the last page.

If work submitted for this competency assessment does not meet the minimum submission requirements, it will be returned without being scored.

Plagiarism

Plagiarism is an act of academic dishonesty. It violates the University Honor Code, and the offense is subject to disciplinary action. You are expected to be the sole author of your work. Use of another person’s work or ideas must be accompanied by specific citations and references. Whether the action is intentional or not, it still constitutes plagiarism.

Define the required education, certification, and credentials needed at the national and state level for a given health care profession.

This Competency Assessment assesses the following outcome(s):

HS100-1: Define the required education, certification, and credentials needed at the national and state level for a given health care profession.

Instructions

For this Assignment, you will do research on the internet, conduct an online job search, and review the catalog link for your degree program, accessible from the Reading page.

Here are some helpful websites to get you started with your online research:

Occupational outlook handbook: Bureau of Labor Statistics. O*Net Online

Using the information that you learn from online sources and the materials from the Reading, answer the questions that follow. You are encouraged to use this template to help you complete the Assignment.

  • State your chosen degree program at Purdue University Global. If you are a campus student, please list your home campus.
  • What is the national median salary for the specific job you want to pursue?
  • What is the demand for jobs in your geographical area (or where you plan to live after graduation)?
  • Are there any required professional certifications (besides the degree you will complete at Purdue Global) you will need in order to perform certain duties of the job? If so, how do you plan to meet the criteria for applying and obtaining the extra education?
  • Are there certain program accreditations required from your educational institution to perform certain jobs in your chosen field? Does Purdue Global have that accreditation?
  • What is the overall job outlook for your chosen field?

Minimum Submission Requirements

  • This Assessment should be a Microsoft Word (minimum 350 words) document, in addition to the title and reference pages.
  • Respond to the questions in a thorough manner, providing specific examples of concepts, topics, definitions, and other elements asked for in the questions. Your submission should be highly organized, logical, and focused.
  • Your submission must be written in Standard English and demonstrate exceptional content, organization, style, and grammar and mechanics.
  • Your submission should provide a clearly established and sustained viewpoint and purpose.
  • Your writing should be well ordered, logical and unified, as well as original and insightful.
  • A separate page at the end of your submission should contain a list of references, in APA format. Use your textbook, the Library, and the internet for research.
  • Be sure to cite both in-text and reference list citations where appropriate and reference all sources. Your sources and content should follow proper APA citation style. Review the writing resources for APA formatting and citation found in Academic Tools. Additional writing resources can be found within the Academic Success Center.
  • Your submission should:
    • include a cover sheet;
    • be double-spaced;
    • be typed in Times New Roman, 12 -point font;
    • include correct citations
    • be written in Standard English with no spelling or punctuation errors; and
    • include correct references at the bottom of the last page.

If work submitted for this competency assessment does not meet the minimum submission requirements, it will be returned without being scored.

Plagiarism

Plagiarism is an act of academic dishonesty. It violates the University Honor Code, and the offense is subject to disciplinary action. You are expected to be the sole author of your work. Use of another person’s work or ideas must be accompanied by specific citations and references. Whether the action is intentional or not, it still constitutes plagiarism.

Describe Operational Analysis And Quality Improvement

150 words as reply to this post if in text cite use reference and user APA (7th Edition)

Adriana Rangel

Operations Management Theory refers to the application of various strategies used in organizing and administering business practices with the goal of promoting efficiency in production in a company (Boyd, 2021). Operations Management Theory (OMT) has many benefits towards boosting an organization’s productivity and return on investment. Majority of times, a company’s various departments all fall under operations for both short and long-term goals, and regardless how many leaders oversee this, it is critical for them to know their customers, have strong communication skills, and understand their company’s finances. The Operations Manager(s) must know which customers to target, how to effectively communicate internal company information to employees, customers, and vendors, and they must comprehend the company’s goals, cost productions, budget cuts, break-even-points, etc. to successfully oversee and manage the application of Operations Management Theory. Having a focus on OMT helps an organization function more smoothly in many ways. Listed below are a few examples of those ways.

  • Profitability Management. Having an experienced operations manager in the company allows for new ideas to help monitor revenue and expenses to potentially increase sales.
  • Competitive Advantage. Having a business that understands and knows how to manage their operations creates successful internal and external factors such as operating policies, average attrition rates, intellectual capital, etc. Understanding these factors also enhances the competitive standing of the organization’s existing market.
  • Regulatory Compliance. Having a great deal of knowledge of the various operating activities helps corporate management dismiss themselves of enormous government fines and adverse regulatory decisions. It is the Operations Manager’s responsibility to perform appropriate internal controls to ensure that duties are performed in accordance with the rules and regulations.

Describe Rollout Of A Change Management Initiative.

Describe Rollout Of A Change Management Initiative.

PROBLEM: You have been directed by your corporate or organizational president to research one of the following situations/problems and prepare a formalized research paper. This paper should be addressed to the president, board of directors, and your professor. For this research, you should conduct a review of literature based on the current practices being used in today’s organizations (in terms of your selected research problem/situation).

For your research project, please select one of the following problem or situational areas to research. As you conduct your secondary and/or primary research, you should also develop a well-developed strategy as to how to implement your strategy into this organization. One way to view the selected problem is to think of a current or previous organization, in which you might focus your research efforts towards. For example, you may be facing the same problem in your current organization – so you could write this paper, based on addressing this particular problem with your current organization. If you do not see the relevance of any of these problems with your current or past employers – just write your paper as if you were employed with a Fortune 500 company or an organization currently in the news.

Discuss Ethical Decision Making And Hiring

Include an abstract

3-page BODY of the Paper

For this assignment, you should focus on the reading material for week 3 AND use our library for research and support.

The paper should focus on the following:

The body of your paper: (3 Pages total BODY in length)-Your thoughts should be supported with relevant course content and library research.

Explain the differences, importance, and purpose of both the code of conduct and the code of ethics. Secondly, tell me about some of the factors that you would use to make ethical hiring decisions in an organization. Why would these be important to include in the hiring process (Example of things that you might include: Legal Ground Rules or other items in our reading material or library that would be considered in the process). Format: APA Paper (With an abstract).

Explain the differences, importance, and purpose of both the code of conduct and the code of ethics.

Explain the differences, importance, and purpose of both the code of conduct and the code of ethics.

Include an abstract

3-page BODY of the Paper

For this assignment, you should focus on the reading material for week 3 AND use our library for research and support.

The paper should focus on the following:

The body of your paper: (3 Pages total BODY in length)-Your thoughts should be supported with relevant course content and library research.

Explain the differences, importance, and purpose of both the code of conduct and the code of ethics. Secondly, tell me about some of the factors that you would use to make ethical hiring decisions in an organization. Why would these be important to include in the hiring process (Example of things that you might include: Legal Ground Rules or other items in our reading material or library that would be considered in the process). Format: APA Paper (With an abstract).

Discuss Total Rewards Powerpoint

Throughout the previous weeks, we identified and discussed the elements of a Total Rewards Package. In an effort to lay the ground for the upcoming weeks, exploring some of these elements in further detail, you will create a PowerPoint presentation that is reflective of the following:

1)  Type of position you are seeking if you were to leave your current position. — i am currently a highvolume sales recruiter at rocket mortgage and would want a leadership role within recruiting

2)  The location (if it matters where the job is located), compensation, and benefits you are wanting. You will want to consider the differences in cost of living when evaluating the compensation and benefits. -i would like to work remote

3)  Using your current organization, identify and discuss your current total rewards package. — attached an overview of my current benefits

3) Select an organization or entity you are interested in working for, identifying and discussing the total rewards package offered.  Look at both direct and indirect compensation.  — i would be interested in working for an organization like Microsoft or Google

(3) Compare the two packages, evaluating the pros and cons of each organization’s total rewards package and opportunity

(4) In closing, make the determination as to which organization you would choose and why.

The purpose of the assignment is that often times, when people are looking for a new job; they are often enticed by the direct compensation, i.e. the wages, not really giving any thought to the benefits before making their decisions. In addition, it is common for employees to be unaware of the benefits that are available to them as well as to access them. Besides becoming familiar with the benefits offered to employees by yours and other organizations, you be able to evaluate the total compensation being offered by organizations for the purpose of job offers and benchmarking to help your organization remain competitive.

A few things to remember:

  • You should be able to address the topic effectively using 12-15 slides and USE YOUR NOTE PAGES.
  • Do not forget to use bullet points or short sentences on your slides and expand on your note pages, or you can add audio.  Think of this as where your essay would go. Often times, when someone cannot attend a presentation, they rely on the note pages to expand on the information on the slides.
  • Graphics should be complementary to the narrative and not overwhelming or distracting from the content.

Creating a Visually-Friendly Presentation

When you hear the number 285 million people – that is no small number. What this number represents is the number of people who are visually impaired in this world, some are corrected but others have left their vision uncorrected. If someone is not wearing corrective lenses does not mean they are not experiencing challenges with their eyesight. All of us can name at least one person who does not want to wear corrective lenses or needs to.

Some of the common visual impairments include low vision, color blindness, and dyslexia. Objects may be out of focus. For others colors may skew what they viewing, and inhibit them from distinguishing letters, colors, and objectives. Some of the colors that are difficult for some individuals to distinguish are red, green, yellow, and blue.

There are a few things you can do to make your design visually-friendly:

  1. Choose a legible font. This include Sans Serif, Helvetica, Arial, and Verdana
  2. Control brightness and contrast. As many of you have already heard me say – light background and use a dark text.
  3. Limit animations and effect. Do not use spinning or wavy slide transitions.
  4. Stay away from dark backgrounds and slide designs.

Here are some helpful links for you to develop visually-friendly presentations:

How to make visual presentations accessible to audience members with print impairments

Make your PowerPoint presentations accessible to people with disabilities

Creating Accessible PowerPoint Presentations for Students with Visual Impairments and Blindness